DELIVERY AND RETURNS POLICY
DELIVERY POLICY:
Delivery Time:
The delivery time for international orders may vary depending on the payment confirmation and the delivery address. Generally, the shipment of your order takes place within 7 to 21 business days. However, the delivery time may vary based on the destination country and customs procedures. For more information about the delivery time, please contact the shipping company using the tracking number provided.
Shipping Fee:
The shipping fee for international deliveries may vary depending on the order amount and the destination country. The shipping fee is included and clearly displayed during the checkout process.
Customs and Taxes:
Customs duties, import taxes, and other local taxes for international orders are the responsibility of the customer. Please consult the local customs office to learn about customs regulations and relevant taxes in the destination country. We cannot be held responsible for delays or additional costs arising from customs procedures.
DELIVERY ADDRESS:
Please ensure that you enter the delivery address accurately and completely when placing your order. We cannot be held responsible for delays or lost orders due to incorrect delivery address entry. If you need to change your delivery address, please contact us before the shipment of your order.
RETURNS POLICY:
Customer Satisfaction Guarantee:
If you are not completely satisfied with your international order, you have the right to return the products. The return period is within 14 days from the date of receiving the products. Before making a return request, please review the return conditions below:
Return Conditions:
- The products to be returned must be unused, undamaged, and in their original packaging.
- When making a return request, please provide the order number and the reason for the return.
- Personal hygiene products, such as footwear and clothing, and digital downloadable products are not eligible for return.
Return Process:
Upon approving your return request, we will provide you with the necessary instructions for the return process. The return process is completed within 5-7 business days from the date the products are received and inspected. During the return process, a refund will be made to your payment method.
Shipping Fee:
The shipping fee for product returns is the responsibility of the customer.
Product Exchange:
Customers who wish to exchange products should follow the return procedure to complete the return process and then place a new order for the desired product.
Return Address:
Please use the following address for product returns:
ScanTools - Ali Gönülaçar
Muhittin Mh. Baglar içi 1. Sk. Nergis Evler B Blok D:2 No:41-43
Corlu/Tekirdag, Turkey, 59850
+90 530 475 80 34
If you have any further questions or concerns about returns, please do not hesitate to contact our customer service.
By using our services, you are deemed to have read and accepted this delivery and returns policy.
ScanTools Team